General Terms

When a moxie premiums representative provides a client or prospect with a quote, featured prices are based on the defined scope of branding services, and/or specific product quantities and may not include: customization or personalization (including set-up & run charges); shipping & processing; NJ State Sales Tax (if applicable); drop-shipping charges (if applicable), and gift wrapping charges (if applicable). With the exception of technology products, including but not limited to USB drives, digital photo frames, and MP3 devices, and unless otherwise indicated, prices quoted by a moxie premiums representative are valid for 30 days.

Please note that all items are subject to availability, and availability may change from time of quotation to time of order placement. For holiday orders, please allow an additional 4-6 weeks for production. However, to ensure availability, items can be reserved in advance with a 70% non-refundable deposit. Items ordered in advance that need warehousing may be subject to applicable warehousing fees.

Art Charges

Orders without correctly supplied vector art or requiring special design services are subject to art and/or graphic design charges. Please see our art guidelines for more information about vector art.

Order Policy

Clients will be provided with a pro forma invoice for all orders. All customized orders require at least a 50% deposit. Some orders may be subject to prepayment in full. Acceptable forms of payment include: money order, check, credit card (Visa, MasterCard, American Express, Discover) or paypal (payments@moxiepremiums.com). Balance is due upon receipt of item(s) and final invoice. moxie premiums reserves the right to assess an interest charge of 1.5% per month on all late payments.

moxie premiums reserves the right to require a pre-production sample on any order that either moxie premiums or applicable manufacturers deem necessary, at the client's expense. Firm orders which are cancelled or decreased while in progress will be assessed a service charge for the labor and those materials expended through the date of decrease or cancellation along with shipping and processing charges. All orders are subject to moxie premiums’ terms & conditions, which include the terms & conditions of each applicable manufacturer/vendor/business affiliate. By placing an order with moxie premiums, client thereby accepts moxie premiums' terms & conditions.

Return & Cancellation Policy

Overall, moxie premiums policies with respect to cancellations, returns, damages, requests to re-do an order are reflective of our respective manufacturers/vendors/business affiliates. For specific information regarding return or cancellation policy on a prospective order, please contact moxie premiums for details. As a general rule, emblematic/engraved/imprinted or any customized merchandise may not be returned. Plain merchandise returns, if determined to be allowed in a given case, must be authorized in writing by moxie premiums, and requests for returns must be made in writing within 14 days of receipt of item(s). Unless returned items are deemed defective by moxie premiums and/or the applicable manufacturer(s) or determined by moxie premiums and/or the applicable manufacturer(s) to be incorrectly supplied by moxie premiums, returned items will be subject to shipping and processing charges along with any additional charges that may be applicable, including but not limited to: restocking fees, order cancellation fees, associated labor for a secondary quality control review.

Overruns/Underruns

In accordance with the policies of the manufacturers/vendors/business affiliates we represent, we reserve the right to ship and invoice the requested order on promotional products plus or minus 10 percent, or by the percentage specified by our respective manufacturers/vendors/business affiliates, whichever percentage is greater. Exact quantity shipments may be subject to a special handling fee as per the applicable manufacturers/vendors/business affiliates.

Questions

If you have questions or concerns regarding these Terms and Conditions, you should contact moxie premiums by phone:732.303.8395; or, by e-mail info@moxiepremiums.com